Media titles can be requested for delivery to the classroom along with the equipment necessary for viewing them. In order to schedule videos for delivery please complete a Multimedia Request Form either in person, by phone, or online at least 48 Hours in advance.
Currently our system does not permit media items to be “reserved” for future use. If the requested video is not available 24 hours before the scheduled delivery time, the Multimedia Operations Specialist will call the faculty member to alert them that the material is not available for their class. In the case of adjunct faculty a call will be placed to the department chair and a note placed in their mailbox. In order to guarantee availability for a video title, TSS recommends that patrons check out the item(s) they require in person up to a week ahead of time.
Equipment repairs are provided on a “first come, first served basis.” Please contact TSS Manager to schedule repair services. Only equipment that has been specified for purchase by TSS will be repaired. Equipment purchased by departments without consulting TSS will not be repaired by TSS and it will be the responsibility of the requesting department to obtain repair services.
Technology Support Services provides LCD projector replacement lamp service on a “first come, first served basis.” Please contact TSS Manager to schedule these services. TSS will replace LCD projection lamps on projectors purchased by TSS. Projectors purchased independently by departments must purchase their own replacement lamps. TSS will provide assistance on replacing the lamp if the projector was purchased following IMC Purchasing Guidelines. If the projector was not purchased following IMC guidelines and is not a projector recommended by TSS, the department in possession of the projector must obtain repair/replacement services from an outside vendor.
In order to guarantee compatibility with existing supported equipment, Technology Support Services must be consulted before any equipment is purchased. Please contact TSS Manager to arrange a consultation. After providing details and reviewing the needs of the department, TSS Manager will recommend the purchase of equipment. At that time a requisition will be generated by TSS Manager and sent to the department making the request. The requesting department will place a budget code on the requisition and forward it to the purchasing department. Once a purchase order is generated a copy will be sent to the Multimedia Operation Specialist and TSS Manager. TSS will receive all the equipment and the Multimedia Operations Specialist will test it to verify functionality. Once it has been determined that the equipment is functioning properly the unit will be tagged by Inventory Control. If the equipment is not to be installed it will be delivered to the requesting department by the Multimedia Operations Specialist where the equipment will be released with authorized signature. Should the equipment require installation please refer to IMC Equipment Installation procedure.